The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The General Data Protection Regulation (GDPR), is EU wide legislation, effective of the 25th of May 2018. Personal data has been defined by the act as ‘any information relating to an identifiable person who can be directly or indirectly identified’.
You have Individual Rights under the Data Protection Act 2018:
To be informed about the personal data we hold on you
We will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data
To access your personal data
To object to the processing of your personal data
Restrict the processing of your personal data
To rectify your personal data
To erase your personal data
You can exercise your Individual Rights at any time without charge. However, if your request is considered repetitive, unfounded or excessive a reasonable administration fee can be charged.
What information do we collect about you?
We collect information about you when you register for an appointment online or by phone or email or if you sign up voluntarily via the website to stay updated. This can include your name, contact information, demographic information and information relevant to your condition of health. Following on from this if you attend for a consultation we keep treatment notes for each of your appointments.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
How will we use the information about you?
We require this information to understand your needs and provide you with a good and appropriate safe service, and for the following reasons;
Internal record keeping
We may use the information to improve our products and services
If you agree to, to send you information on aftercare exercises promotions and services that might be of interest to you.
Kinetic Sports Massage and Remedial Therapy will only share your information with your GP or other healthcare practitioner or third party with your consent, unless required to do so by law.
Kinetic Sports Massage and Remedial Therapy will keep personal information and consultation history secure and in the strictest of confidence for 7 years from the date of your last appointment as advised and instructed to by our insurers and membership associations, even should you opt out of communications. In the case of minors, information will be kept for 7 years after they reach the age of 18.
Kinetic Sports Massage and Remedial Therapy will never share, sell or distribute your information for marketing purposes with third parties.
We are committed to ensuring that your information is secure to prevent unauthorised access or disclosure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and on paper.
We would like to send you information about products and service of ours which may be of interest to you. If you have consented to marketing you may opt out at a later date.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
You have a right at any time to opt out and stop us from contacting you.
Access to your information and correction
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information please email or write to us at the business address at the bottom of this policy. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regards to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
How to contact us
By email to or
Or write to Kinetic Sports Massage & Remedial Therapy, 19 Dudley Close, Whitehill, Bordon, Hampshire, GU35 9PY